Most organizations consider their people, capabilities, processes, and technologies to be strategic assets. These assets help deliver and support the company’s vision and mission. Efficient and effective alignment of capabilities and resources of services and products can help create a strategic advantage in the markets that organizations serve. This is where ITIL®, the Information Technology Infrastructure Library, comes into play. ITIL is the most widely accepted approach to IT service management in the world. It helps individuals and organizations use IT to realize business change, transformation and growth.
The ultimate goal of ITIL is to improve how IT delivers and supports valued business services. ITIL is not just technology management or process management. It also focuses on improving the capabilities of people, processes, and technology. ITIL provides value for an organization, its resources and capabilities, including employees and customers.
Adoption of the ITIL framework can be the foundation for success of other initiatives such as DevOps, cybersecurity, cyber-resilience, Internet of Things (IoT), and other emerging trends and technologies.
No comments:
Post a Comment